We are an independent show guide. Resale ticket prices may be above face value.

FAQs & Customer Support

After Sales

  • Your confirmation email
  • Track your order
  • Cancellations or lost tickets

Confirmation Email

Once you've made a purchase with us, you'll receive an email within a few minutes confirming your purchase to the email address you supplied. If you wish to change this email, please call our support team on and they'll help you with that.

Order Status

Event Attendance

Cancellations and lost or stolen tickets

Ticket Delivery

Electronic Transfer

Store Credit

Questions about the event

As you know Norfolk Theater is an independent theatre guide and ticket-reseller. We don't operate the events or venues listed on site. If you wish to find out more about the event, discuss stage door possibilities, meet the cast, request a shout -out or stage a proposal, you'll need to get in touch with the venue directly. We're unable to forward these questions on for you.

Still need help?

If you have an urgent issue with an event happening in the next 24 hours you’ll get help the most quickly by using Live Chat or phoning us.